What We Collect and Why It Matters
When you open an account with us, we collect the information needed to run your account — your name, contact details, and the payment method you use, whether that is bKash, Nagad, or Rocket. Transaction records are kept to process deposits and withdrawals accurately and to
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meet the obligations that apply in your eligible region. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and detect unusual access. If you contact our support team, that conversation is stored so we
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can follow up properly. We do not sell your personal data to third parties. Data shared with payment processors like bKash and Nagad is limited to what those processors need to complete your transaction. Retention periods vary by data type: account records are held for as
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long as your account is active and for a period after closure as required by applicable rules in your region. You can request a copy of your data or ask us to delete it by writing to our support channel. Availability of all services depends on
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local law and your eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.